Last updated: November 8, 2026
Hokkyoku Arashi™ is committed to transparent and reliable shipping. Please read this Shipping Policy carefully before completing your purchase.
Free Shipping
We offer free shipping on qualifying US domestic orders of $75.00 or more placed through our shop at hokkyokuarashi.com. This offer does not apply to orders placed directly through Lulu. Free shipping is available only for eligible products and delivery destinations. Available shipping options and charges are displayed at checkout before you complete your purchase.
We want every order to arrive quickly and affordably. Qualifying orders using our free-shipping option ship via USPS Ground Advantage at no charge to you. If you prefer expedited shipping, select and pay for an available expedited option at checkout. We will fulfill your order using your selected, paid shipping service. Expedited shipping does not shorten any required processing or production time.
Shipping Rates
Shipping rates vary by destination and may be carrier-calculated or flat rates. Available shipping options and the applicable shipping charge are displayed at checkout before you complete your purchase.
Domestic and International Shipping
We ship to US addresses and selected international destinations. Fulfillment locations vary by product and where you place your order (through Lulu or our shop). Available shipping options, rates, and delivery estimates vary by destination and are shown at the checkout where you place your order.
Duties and Import Taxes
For international orders placed through our shop, duty and import-tax arrangements vary by destination. Where Managed Markets provides prepaid duties, duties are included in the displayed prices. Import taxes are included in prices or shown separately at checkout, depending on your destination.
For destinations without prepaid duties and import taxes, you may need to pay these charges upon delivery. Review the duty and tax information displayed at checkout before completing your purchase.
If you place your order directly through Lulu, review the duty and tax information provided during Lulu checkout.
Processing and Production Time
Processing and production times vary by product and where you place your order (through Lulu or our shop).
Made-to-Order (MTO) and print-on-demand (POD) products are produced after an order is placed and require production time before shipment. This production time is separate from shipping time.
MTO
Fulfillment Time: (Day 1) begins the first business day after the order is placed. The day you place the order is (Day 0) and is not calculated in the fulfillment timeframe. Standard fulfillment usually takes 3–7 business days. Shipping time is separate and begins after fulfillment.
Your delivery destination and selected shipping method also affect delivery time. Review any processing or production estimates provided with your selected product, along with the shipping options and delivery estimates available at the checkout where you place your order.
Pre-orders ship on or after the estimated release date noted on the product page.
Orders Not Received
Order Has Not Arrived
If your order has not arrived by its estimated delivery date:
- Confirm that the shipping address entered with your order is correct.
- Review the tracking information for updates, delivery attempts, or collection instructions.
- If the package still cannot be located, contact us with your order number and a description of the issue as soon as possible after the estimated delivery date, preferably within seven days of that date.
We will review the shipment information to determine the next steps.
Tracking Says Delivered, but Not Received
We understand that there may be reasons you cannot physically search for a package that was expected at your door or another designated delivery location. If you are physically able, we suggest checking that location and nearby areas where the carrier may have placed it.
You may also review the carrier’s delivery details and, where applicable, check with household members or building staff. If the package remains unlocated, contact the carrier for assistance.
If you cannot carry out these checks, or the package still cannot be located, please contact us with your order number and any available delivery information. Please report the issue as soon as possible after tracking shows delivery, preferably within seven days of that date. We will review the shipment information to determine the next steps.
Shipment Help & Formal Claims
For either situation above, use our website’s chat for shipment-status help. A chat message does not constitute a formal claim submission.
To submit a formal claim, use our Contact Form. A form submission fee applies; use your order number to avoid this fee. Alternatively, you may send a formal claim by postal mail.
Postal Mail: Dr. Parker | Entanglement Books, 1003 Bishop Street, Ste 2700, Honolulu, HI, 96813, US. Standard postage rates apply. We recommend using a mailing service that provides a tracking number and retaining that number for your records.
All nonreceipt claims, whether submitted through the form or by postal mail, must include your order number, a description of the issue, and any available shipment or delivery information. Follow the reporting guidance in the applicable subsection above.
Contact Us
If you have questions about your shipment, please use the chat button on our website or visit our Contact Us page for other available contact options.