Return & Refund Policy

Hokkyoku Arashi™ is committed to delivering premium quality products and a curated shopping experience. Please read this Return and Refund Policy carefully before completing your purchase.

All Sales Are Final

All items sold on hokkyokuarashi.com are non-refundable once delivered, except where a refund is required by applicable law.

Our products are custom branded (art), made with the highest possible quality that we can bring to the market at a reasonable cost. We even provide you the option to order a sample of our playing cards and or chip products. We are fully transparent about our product quality and materials, giving you all the information needed to make an informed decision before purchasing. This policy exists to protect every customer.

Books, playing cards and game components, ceramic chips, currency chips, tumblers, and MTOs are personal items that, once delivered, cannot be verified as unaltered.  Art, also other premium branded components — ceramic game chips, currency chips, card decks, books, tumblers, and MTOs — cannot be accepted for return or resale, as every customer, including you, deserves to have peace of mind that their product is authentic and came directly from us. Your sealed, authentic product is our commitment to you.

Buyer’s Remorse

We do not process claims for buyer’s remorse.

Ordering Mistakes

We understand that mistakes happen; however, we do not process claims because you made a mistake in ordering (e.g., you ordered the wrong size, color, or item).

Filing A Claim

Damaged, Defective, Materially Different, Incorrect, or Missing Items

If your item arrives damaged or defective, is materially different from what was described, you received the wrong item, or an item is missing from a delivered package, the following reporting requirements apply:

For all claim types described in this section, you may submit your claim through our Contact Form (a form submission fee applies; use your order number to avoid this fee). Claims submitted through the form must be submitted within 7 days of delivery. You may also submit a claim by postal mail using the instructions in the Claim Submission & Contact Options section of this policy. Mailed claims must be postmarked within 7 days of delivery.

All claims must include your order number, a description of the issue, and clear photographs of the received contents and packaging, including any visible item or packaging damage. For postal submissions, include printed photographs.

Missing Items

For missing-item claims, also identify the missing item. Shipment information will be reviewed to determine whether the reported missing item is scheduled to arrive separately.

Image Requirements

Take clear photographs in good lighting so the relevant details are visible. In addition to the photographs of the received contents and packaging required above, include the following images as applicable to your product and the issue reported:

• Print placement: Lay the product flat and photograph the entire product so the print placement is visible. Including a ruler or measuring tape is helpful.
• Print quality: Photograph the affected area clearly, showing the print details.
• Damage or defects: Photograph the damaged or defective area together with enough of the product’s design to identify the item. For shipping damage, also include a photograph showing the entire item.
• Incorrect item: Photograph the item and packing slip together in the same image.
• Missing items: Photograph the packaging and packing slip.
• Incorrect size label: Photograph the product with its size label visible.
• Incorrect dimensions despite the correct size label: Photograph the product with a ruler or measuring tape, following the measuring instructions on the respective product’s page.
• Multiple affected items with the same design: Include a group photograph showing all affected items. If they are identical products in different sizes, make their size labels visible.
• Materially different from the description: Photograph the feature or characteristic that differs and identify the relevant description on the product’s page. Include photographs of any available material, composition, or product labels. If the reported difference cannot be shown in a photograph, explain it in your claim.

If a packing slip or label was not provided or is unavailable, explain this in your claim and include any other available product-identifying information.

Documentation and Claim Review

Video documentation is recommended but not required for any of the claim types described above.

We will review your claim and, if valid, work to resolve it through a replacement of the respective item or an appropriate remedy.

Please note that variations in weight, color, finish, dimensions, or print placement within the tolerances stated on the respective product’s page are not considered defects and do not qualify for a refund or replacement.

Claim Review & Resolution Timing

We understand that timely resolution matters. To thoroughly investigate your claim, we may need additional documentation or information from you.

We will do our best to reach an equitable resolution, balancing a thorough review with timely handling. Because each claim and the information needed to assess it are different, we cannot provide a fixed resolution date or a reliable completion window.

Claim Submission & Contact Options

For general questions about this policy or help checking your order status, you may use our website chat. Claims must be submitted through the Contact Form or by postal mail as described below; a chat message does not constitute a claim submission.

Contact Form (a form submission fee applies; use your order number to avoid this fee). Claims submitted through the form must be submitted within 7 days of delivery.

Postal Mail:  Dr. Parker | Entanglement Books, 1003 Bishop Street, Ste 2700, Honolulu, HI, 96813, US. Standard postage rates apply. Mailed claims must be postmarked within 7 days of delivery. We recommend using a mailing service that provides a tracking number and retaining that number for your records.

All claims, whether submitted through the form or by postal mail, must include your order number, a description of the issue, and the photographs specified above. See Image Requirements for issue-specific photograph instructions. For postal submissions, include printed photographs.

For missing-item claims, also identify the missing item.

Video documentation is optional; you do not need to purchase or send a USB drive.

Pre-Order Purchases

Pre-order items are subject to the same no-refund policy. By placing a pre-order, you acknowledge that fulfillment timelines are estimates and may be subject to change. Once an order has entered fulfillment processing or production, cancellation requests cannot be accommodated. For pre-orders not yet in fulfillment processing or production, cancellation requests are considered at our sole discretion and are not guaranteed.

Order Cancellations

Once any order — MTO, pre-order, or standard — has entered fulfillment processing or production, cancellation requests cannot be accommodated. If you have a question about your order status prior to fulfillment or production, please use the chat button on our website or contact us promptly via our Contact Form. Use your order number to avoid the form submission fee.

Governing Law

This policy is governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law provisions. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of the State of Hawaii.

By completing a purchase on hokkyokuarashi.com, you agree to our Terms of Service.

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