Return and Refund Policy

Hokkyoku Arashi™ is committed to delivering premium quality products and a curated shopping experience. Please read this Return and Refund Policy carefully before completing your purchase.

All Sales Are Final

Because we stand behind our product — all items sold on hokkyokuarashi.com are non-refundable once delivered. Our products are custom branded, made with the highest possible quality that we can bring to the market at a reasonable cost. We even provide you the option to order a sample of our playing cards and or chip products. We are fully transparent about our product quality and materials, giving you all the information needed to make an informed decision before purchasing. This policy exists to protect every customer.

Playing cards and game components, ceramic chips, currency chips, and tumblers are personal-use items that, once delivered, cannot be verified as unaltered. Our premium branded components — ceramic game chips, currency chips, card decks, and tumblers — cannot be accepted for return or resale, as every customer, including you, deserves to have peace of mind that their product is authentic and came directly from us. Your sealed, authentic product is our commitment to you.

Damaged or Materially Different Items

If your item arrives damaged in transit or is materially different from what was described, please contact us within 7 days of delivery with video and photographic documentation via our Contact Form (a processing fee applies). Documentation must include clear images of the damaged item as well as the exterior shipping packaging and any visible damage to the box or mailer, as this is required to support carrier claims. We will review your claim and, if valid, work to resolve it through a replacement or appropriate remedy as required by applicable law.

Please note that variations in weight, color, or finish within acceptable tolerances are not considered defects and do not qualify for a return or replacement.

Pre-Order Purchases

Pre-order items are subject to the same no-refund policy. By placing a pre-order, you acknowledge that fulfillment timelines are estimates and may be subject to change. Once an order has entered fulfillment processing, cancellation requests cannot be accommodated. For pre-orders not yet in fulfillment, cancellation requests are considered at our sole discretion and are not guaranteed.

Order Cancellations

Once any order — pre-order or standard — has entered fulfillment processing, cancellation requests cannot be accommodated. If you have a question about your order status prior to fulfillment, please contact us promptly via our Contact Form (a processing fee applies).

Contact Us

If you have questions about this policy, or to report a damaged or materially different item, you may contact us using either of the following methods:

Postal Mail: 1003 Bishop Street, Ste 2700, Honolulu, HI, 96813, US. Standard postage rates apply. For damage or materially different item claims, your correspondence must be postmarked within 7 days of delivery.

Contact Form (a processing fee applies)

Governing Law

This policy is governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law provisions. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of the State of Hawaii.

By completing a purchase on hokkyokuarashi.com, you agree to our Terms of Service.