Frequently Asked Questions

Yes! Free shipping is available on qualifying US domestic orders of $75.00 or more placed through our shop at hokkyokuarashi.com. Eligibility depends on the products and delivery destination. This offer does not apply to orders placed directly through Lulu. Available shipping options and charges are displayed at checkout. For full details, see our Shipping Policy.

The order total is only one requirement. Free shipping also depends on the products and delivery destination and is available only for qualifying US domestic orders placed through our shop. Orders placed directly through Lulu are excluded. Expedited shipping requires payment even when an order qualifies for our free Ground Advantage option. Available shipping options and charges are displayed at checkout before payment. For full details, see our Shipping Policy.

Yes! We ship to selected international destinations. Available shipping options, rates, and delivery estimates vary by destination and are shown at checkout. For full details, see our Shipping Policy.

Delivery timing depends on production time, your delivery destination, where you place your order (through Lulu or our shop), and your selected shipping method. Print-on-demand products require production time before shipment, in addition to shipping time. Review the available shipping options and delivery estimates at the checkout where you place your order. For processing and production information, see our Shipping Policy.

For estimates stated in business days, see How are business days counted? under Placing Orders & Payments.

No. Expedited shipping applies to the shipping service after your order is produced and ready for shipment. It does not shorten the processing or production time required for print-on-demand products.

Delivery timing also depends on your destination, where you place your order (through Lulu or our shop), and your selected shipping method. Review the available estimates at the checkout where you place your order. For more information, see our Shipping Policy.

Duty and import-tax arrangements vary by destination. For orders placed through our shop, duties are included in the displayed prices where Managed Markets provides prepaid duties. Import taxes are included in prices or shown separately at checkout, depending on your destination.

For destinations without prepaid duties and import taxes, you may need to pay these charges upon delivery. Review the duty and tax information at checkout before completing your purchase. For full details, see our Shipping Policy.

If you order directly through Lulu, review the duty and tax information provided during Lulu checkout.

Confirm that the shipping address on your order is correct, then review tracking for updates, delivery attempts, or collection instructions. If your package still cannot be located, contact us with your order number and a description of the issue as soon as possible, preferably within seven days after the estimated delivery date.

For shipment-status help, use our website’s chat. For reporting guidance and formal claim options, see Order Has Not Arrived in our Shipping Policy. A chat message does not constitute a formal claim submission.

If you are able, check the expected delivery location and nearby areas where the carrier may have placed your package. You may also review the carrier’s delivery details and check with household members or building staff, where applicable. If your package remains unlocated, contact the carrier for assistance.

If you cannot carry out these checks, or your package still cannot be located, contact us with your order number and any available delivery information as soon as possible, preferably within seven days after tracking shows delivery.

For shipment-status help, use our website’s chat. For reporting guidance and formal claim options, see Tracking Says Delivered, but Not Received in our Shipping Policy. A chat message does not constitute a formal claim submission.

Made-to-order (MTO) products are made after you place your order. Processing, production, and quality inspection take place before your product is packaged and shipped.

Standard MTO fulfillment usually takes 3–7 business days. Processing and production times vary by product, so please review any estimates provided with your selected product. This is the time before shipment, not an arrival estimate. Shipping time is additional.

For how these days are counted, see How are business days counted? under Placing Orders & Payments.

No. Expedited shipping does not shorten processing or production time. It applies to the shipping service after your product is ready for shipment.

Please visit our Made-to-Order (MTO) Terms & Policies page for the fulfillment process, shared responsibilities, and guidance if an order concern arises.

The day you place your order is Day 0. Day 1 is the first business day after your order is placed. Business days are Monday through Friday, excluding US federal holidays and their observed dates. Saturdays, Sundays, and these holidays do not count toward our stated processing and shipping estimates.

We offer various buy now, pay later and installment payment options at checkout.

Once an order has entered fulfillment processing, cancellation requests cannot be accommodated. For pre-orders not yet in fulfillment, cancellation requests are considered at our sole discretion and are not guaranteed. For full details, see our Return and Refund Policy.

Where you place your order determines which checkout you use. When ordering through our shop, review the options and charges displayed in our checkout. When ordering directly through Lulu, review the options and charges displayed in Lulu checkout.

Shipping options, production and delivery estimates, and duty or tax arrangements may differ between the two purchasing routes. Our shop’s free-shipping offer does not apply to orders placed directly through Lulu. Keep your order confirmation so you can identify where you placed your order and locate your order details.

For how business days are counted after placing an order, see How are business days counted? in this section.

We do not accept any item for return, as all products sold through the HokkyokuArashi.com shop are personal-use items and cannot be accepted for resale.

For a full explanation of why we follow this business practice and the full scope of our decision, please review our Return and Refund Policy.

If, however, an item arrives damaged, differs materially from its description, is incorrect, or is missing from a delivered package, please follow our Claim Submission & Contact Options instructions. Form claims must be submitted within 7 days of delivery, and mailed claims must be postmarked within 7 days of delivery.

We understand that plans can change and ordering mistakes happen. However, we do not process claims for buyer’s remorse or because you ordered the wrong size, color, or item. Please review your selections before completing your purchase.

For full details, see Buyer’s Remorse and Ordering Mistakes in our Return & Refund Policy.

We also offer other forms of communication, such as chat and contact by physical mail.

Our Contact Form is fee-based for two fundamental reasons. It recognizes the human time and attention involved in reviewing and responding to submittals, and it helps discourage spam, phishing attempts, automated bot submissions, scams, and trolling.

If you are contacting us about an existing order, you may use your order number when submitting the Contact Form to avoid the form submission fee.

You may use the chat button on our website or submit your question or comment through our Contact Form. When using the form, you may enter your order number to avoid the form submission fee.

You may also visit our Contact Us page for other contact options.

Absolutely! Subscribe to the Hokkyoku Arashi™ podcast series and listen for applicable promotional codes within the stories.

Each deck contains 56 cards: one How To Play card, one SHENANIGANS™ card, two Joker cards, and four full suits (hearts, diamonds, clubs, spades — K, Q, J, 10, 9, 8, 7, 6, 5, 4, 3, 2, A).

The Game Set includes two decks of Hokkyoku Arashi™ SHENANIGANS Family Playing Cards & Game™ (Black Core 310gsm), 100 high-quality ceramic game chips representing $500 of Hokkyoku Arashi Currency™, and an anodized aluminum carrying case. Complimentary bonus items may be included at our discretion.

Yes. The single deck is a complete Stand-Alone Card Game — no additional components needed.

SHENANIGANS™ was conceptualized, designed, developed, and produced by Dr. Parker | Entanglement Books™ for its brand Entanglement Books KIDS™, and adapted for the Hokkyoku Arashi™ fiction podcast series. Learn more at EntanglementBooks.KIDS.

Ages 3 and up. Parents, please play along — it's so much more fun when the whole family plays!

Please follow the Manufacturer's Care & Safety Guide included with your tumbler:

Manufacturer's Care & Safety Guide

Country of Origin: China